No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process. Easily view your order status and order history. Receive updates detailing our new releases and special promotions
The delivery time is based on the shipping option that you have chosen. Once the order has been shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We process orders Monday through Friday. Orders will typically take 2-3 days to go through processing from the time the order was placed, and shipped shortly thereafter.Please reach out to us if you haven't received a tracking number after 5 business days since your payment.
Please contact us within 7 days after receiving your order, if you believe it's damaged, wrong, defective or if something in the package seems to be missing. Please include your order number, photographs of the item(s) in question and all related references upon receiving your package. We will do our best to resolve the issue as fast as possible.
Hippotape™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Hippotape™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Please contact your local carrier with your tracking number to file a claim.
All refunds will be credited to your original form of payment. If your paid by credit or debit cards, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.